Xerox and IT Management Xerox is one of the largest companies in the catalogue processing products and services industry. Xerox held a virtual monopoly in the plain-paper copier market until the Federal Trade Commission intervened. In 1975 Xerox was forced to forfeit patent protection and had to present to competitors. Xeroxs markets percent dipped from 80% in 1976 to 13% in 1982. In order to become much than competitive, Xerox began to use benchmarking, Leadership through Quality and employee fight initiatives. These initiatives helped grow Xeroxs market persona target to 18% in the low end copier zephyr and 35% in the mid-to-high end.
Despite the improvements in market share the financial performance of the company declined. Therefore in 1992 a major reorganization was planned, Xerox would change from a geographic organization to a market segment organization. Xerox material information management (CIM) unit was established in the previous(p) 1970s. In 1987, CIM was moved to the ...If you want to get a expert essay, order it on our website:
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